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Insurers & Memberships

Boost policyholder engagement and
enhance brand loyalty by providing
relevant health services


How can Medical Solutions
help your customers and members?

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Sales and Retention Tool

1. When promoted as a headline service and sales tool, clients have seen their membership grow.

2. Patients consistently rank the GP service as one of the most valued services offered to them.

3. Boost brand loyalty and brand engagement.

Product Enhancement

1. Impacting policyholders’ daily lives in a positive tangible way.

2. Providing support for policyholders in the short and long-term.

3. White-labelling a high-value service builds a stronger brand relationship with policyholders.

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Innovation and Technology

1. Provides competitor advantage driven by a commitment to service development.

2. More varied communications platforms can influence patient expectation and interaction with primary care.

Medical Solutions surveyed 2,000 UK adults and
found out some interesting stats

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Two fifths (44%) said they would be more likely to purchase or switch their health or life insurance policy in the next 12 months if it included an added-value service.

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The most valued was 24/7 unlimited access to a GP consultation by phone or app along with physiotherapy and rehabilitation services, which both received an average score of 6.7 out of 10.

Our clients value us.

Here’s what they say

“GP24/7 is consistently ranked by Benenden members as one of the most valued benefits of their membership in satisfaction surveys.

With Medical Solutions, Benenden patients have easy access to medical support. From day 1 of their Benenden membership, our members and their immediate family have access to the GP 24/7 telephone helpline where they can arrange a call back from a GP. Where appropriate, GPs can also provide a private prescription service for some medications – our members pay separate charges for the cost of medication and delivery.”

Jane Walker,
Provider Relationship Manager

What can we provide to your customers and members?

We can offer a solution that is bespoke to your needs – whether you are looking for a high-quality GP service or want to supplement this offer with access to a more varied range of clinician and preventative advice through our Emotional Wellbeing or Aches & Pains services, we will work with you to deliver a solution that’s right for your needs.

Explore our services below.

  • Everyday Health
  • Medication Support
  • Emotional Wellbeing
  • Aches & Pains
  • Second Medical Opinion
  • Chronic Condition Support

Everyday Health

Consult a GP via Message, Call, or Video Chat

Unlimited, 24/7 access to experienced GPs, at home, work, whilst travelling or on holiday.

Private Prescriptions, Open Referrals & Fit Notes

Where necessary our GPs can issue a private prescription for collection from a pharmacy or delivered to your door. Open referrals can be issued for onward care.

Health Information

Access the UK’s most comprehensive medical database, so you can trust what you read.

Translation Services

For patients who don’t speak English we offer translation services for over 200 languages.

Read more

Medication Support


If you are confused about your medication, we have a dedicated support helpline of experienced Clinical Pharmacists waiting to help.

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Emotional Wellbeing

Our Emotional Wellbeing Practitioners are on hand to provide support, guidance and coping strategies, designed to help reduce risk of more serious mental health issues arising.

Aches & Pains

Aches and pains can be fairly common as a consequence of sedentary lifestyles; our experienced Musculoskeletal Practitioner are available to provide support, advice and guidance.

Second Medical Opinion

If you have been diagnosed with a condition but would like a second opinion on the diagnosis or treatment, we can organise face-to-face or video consultations with a specialist consultant.

Read more

Chronic Condition Support

Chronic conditions can add complexity to an acute condition, which is why we have specialists in several conditions such as diabetes and high-blood pressure who are able to provide targeted advice relating to specific chronic conditions.

In a nutshell: why do insurers choose our service?

We work with organisations who want to support and engage with their customers and members


  • Policyholders receive tangible everyday value from their insurance policy
  • 91% of our patients would recommend our service to a friend or colleague
  • Brand loyalty and brand engagement is strengthened through service integration and seamless branding to your company
  • Patients are diagnosed and treated faster. With 24/7 access, they are able to have medical consultations at home or at work, at any time of day
  • You’ll have access to management information giving you an overview of the health of your customers and members, including key trends