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CS Healthcare: protecting their members since 1929

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We spoke with Tom Gidaracos, Chief Executive at CS Healthcare.

About CS Healthcare

As a UK-based friendly society, CS Healthcare exists entirely for the benefit of their members. Without any shareholders, they can dedicate their time and services to protecting their members and their families.

CS Healthcare has been protecting the health of their members for over 90 years. Since that time, they’ve been exclusively focused on providing health insurance and recently, CS Healthcare has been recognised in the Moneywise Customer Service Awards 2019.

Time to change

Mindful of the changing landscape and competitiveness of the sector, CS Healthcare decided to modernise their offering with a service that granted their members unlimited access to a remote GP service. CS Healthcare wanted to introduce a service that would provide meaningful value to their members, whilst also helping to attract new members.

To take this forward, CS Healthcare was keen to find a provider that could deliver a high quality private remote primary care service to their members. After the evaluation of various providers, CS Healthcare chose Medical Solutions as their partner provider for remote GP services.

According to Tom Gidaracos, Acting Chief Executive at CS Healthcare, the main
reasons for the decision to appoint Medical Solutions were:

  • Medical Solutions proved to be the best fit for CS Healthcare
  • The proposition focused on medical care first, supported by tech, which is hugely assuring
  • An intuitive, easy to use platform
  • Unlimited number of GP consultations and unlimited timeframe of consultation
  • A very positive sales and marketing message that CS Healthcare could communicate to their members

Quick and easy implementation

Implementation processes are sometimes difficult, but when both parties are aligned and well prepared there is no reason for delays. The collaboration between CS Healthcare and Medical Solutions was great and seamless, leading to all deadlines being met. Medical Solutions offer a tailored service to CS Healthcare that starts from the first stage. During the implementation process Medical Solutions offered support with marketing materials to help CS Healthcare communicate their new service to their members.

Here’s what they are saying:

The implementation was extremely easy. Medical Solutions provided us with marketing material such as branded leaflets which was super helpful as we didn’t have to do anything from a marketing perspective. The app was rapidly developed, with no complications. We tested it on our side, we gave feedback and the implementation was instant.

Tom Gidaracos, Acting Chief Executive
CS Healthcare

Early days but already lots of satisfied users

Although it is early days to evaluate the impact of GP24 service, CS Healthcare has already seen contented members. Medical Solutions spoke with Tom Gidaracos, Acting Chief Executive, who was extremely positive about the new service. Tom highlighted the feedback that CS Healthcare had received from members regarding the unlimited number and duration of consultations.

Here’s what they are saying:

A lot of other providers came in and the platforms were more complicated, the apps were more complicated, while Medical Solutions was straightforward.

Tom Gidaracos, Acting Chief Executive
CS Healthcare