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About

Since 1998 we have been advancing the primary care experience to transform people’s lives for the better.


Experience
counts

We are the most experienced provider of private GP services in the UK and Republic of Ireland, serving approximately 4 million people. 

Our aim is to support our clients and their members, keeping them healthy by providing convenient, simple access to primary care solutions whenever they need it and wherever they are.

Why us?

Over 20 years’ successful service delivery

Unlimited access – over 40% of consultations last longer than 10 minutes

Dedicated 24/7 Customer Services Team – always human, always there

Worldwide access – from Bath to Brazil access a UK-based GP whatever your time-zone

Personalisation – our apps can be white-labelled to your branding, dual-branded or a generic brand of your choosing.

Bespoke Digital Platform – Web app, native app or seamless integration. You choose the platform we build it for you.

Timeline

2020

Medical Solutions rebrands

New website, new logo, new propositions

Introduced Second Medical Opinion, Emotional Wellbeing and Aches & Pains service. With plenty more to come!

2019

Ranjan Singh joins as CEO

Launched Medi-Smart service

Introduced online booking and API Integration

2018

Celebrate 20 years of high quality service provision!

New GP24 app introduced

Lots of new faces in our sales team

2017

Medical Solutions forms part of the Marcol Health group.

CQC registered and new app development focused on user experience.

Cover 3.8 million lives across the UK & Republic of Ireland – the largest provider.

2016

Message Doctor and Request an appointment added to service via the apps.

Introduction of monthly newsletter The Standard, Google Analytics, Services near you and state of the art digital telephony.

2015

Introduction of our first 9 icon app including MI platform ‘Health Analytics’ and Open Private Referrals.

Cover 2 million lives in the UK – the UKs largest private provider.

2014

Became the first provider to offer our services through a personalised integrated GP Surgery App.

2013

Introduced eConsultations. Now able to speak to a GP via video consultation. UK/ROI first.

2012

The introduction of the UKs first private GP prescription service. Medication now delivered to your door.

2008

Launched service in the Republic of Ireland.

2007

Cover 1 million people in the UK providing access to private GPs 24/7 via telephone

2005

Licensed the health information provided in GP Surgeries giving patients access to the most comprehensive medically validated database.

2004

GMS contract changed, NHS GPs no longer responsible for their patients 24/7

Launched the first private 24/7 service enabling access to practising NHS GPs

Cover 500,000 people in the UK

1998

Medical Solutions UK Ltd. was founded.

First contract introduced under an exclusivity agreement

Partnering
With Us

We create partnerships.

We love what we do and are truly invested in the health and wellbeing of your organisation. We’ll work with you to make a real, tangible difference to both your customers and organisation.

Clients typically work with Medical Solutions because they seek clinical expertise and technology integration to boost their health, wellbeing, engagement and proposition strategies.


A Dedicated Service Team
for You

We’re creating the best experience for our partners, and that includes a fast, responsive service team dedicated to delivering excellent customer service.


Meet Our Team

Ranjan Singh

CEO

Daniel Barnett

Operations and Finance Director

Dr. Chris Morris

Chief Medical Officer

Paul Nattrass

Commercial Director

Laura Wolks

Head of Marketing

Toby Hardwick

Senior Client Consultant

James Hart

Senior Client Consultant

Xavier Goodwin

Client Consultant

Rita Duarte

Marketing & Events Consultant

Sophie White

Design & Marketing Consultant

Stephen Tranter

Project and Operations Manager

Gordon Rodger

Quality and Compliance Manager / Data Protection Officer

Kye Penn

Data Analyst

Kevin Newbury

Technology Lead

Decades of Clinical Experience

All Medical Solutions doctors are NHS Practising GPs, meaning they have the same qualifications as your own NHS GP. We select our doctors carefully and engage with them personally at Medical Solutions.

In addition to the extensive training and auditing our GPs undergo by the NHS, we conduct on-going performance reviews and clinical audits.

Dr Chris Morris, MBBS (1987) FRCGP DRCOG, Chief Medical Officer has been a practising GP for over 20 years, a remote private GP at Medical Solutions for 18 years and a trainer of NHS GPs for the past 15 years.

He served as a medical officer in the Army for 10 years and club doctor for Queens Park Rangers football club for four years.

Whilst still practising in an NHS surgery (as he has done for more than 20 years) he is Chief Medical Officer at Medical Solutions.

Dr Chris Morris
MBBS (1987) FRCGP DRCOG,
Chief Medical Officer.

Dr Jim O’Donnell, MB BAO BCh (1978) MRCGP MICGP DCH DObs MFPM Dip.Phar.Med has been a GP Partner in Slough for over 20 years. He joined Medical Solutions as a GP in 2001 and since then has provided weekly consultation sessions for our patients. In recent years he has been a key member of the Clinical Governance Board.

He was appointed Chair of NHS Slough CCG in 2013. In 2014 he led the first 7-day in-hours GP service provision in England. He was involved in drawing up initial plans for the NHS Commissioning Assembly, later to become NHS Clinical Commissioners. He sits on the Frimley ICS Board. His key interests include diabetes population management and reducing the incidence of stroke.

Dr Jim O’Donnell
MB BAO BCh (1978) MRCGP MICGP DCH DObs MFPM Dip.Phar.

Dr. Nithya Nanda, MBBS (2000) MRCP MRCGP DRCOG has undertaken a wide variety of clinical work with a special interest in Cardiology and Diabetes and is currently a GP Principal in Farnham Road Practice, Slough.

He has been working as the Clinical Lead in Diabetes and Cardiology for East Berkshire for the last 10 years and has been recently appointed as the Clinical Director for SPINE Primary Care Network in Slough.

He has more than 9 years of working in private remote GP consultations and continues to undertake clinical quality improvement projects within Medical Solutions.

Dr. Nithya Nanda
MBBS (2000) MRCP MRCGP DRCOG

Helping the Planet
Breathe Better
by
reducing CO2
emissions

Did you know that a typical hardwood tree can absorb as much as 21.8 Kg of CO2 per year? We have saved the planet from 257 tons of CO2 in the last 12 months.

This is just an estimation and not exact numbers. This calculation is based on the number of remote consultations in the last 12 month and the number of CO2 emissions from a short car commute (10 miles).